How do I attend a course?
You do not need to attend any classes for our courses. All courses are delivered over the internet. You can study in the comfort of your own home and in your own pace. Depending on the course you are studying, you may need to attend a practical assessment. Review the specific course information for further details.
Can I study when not online?
You will find a printable version of the online study guide on your student desktop. After logging into the site select the qualification, then module, then section you wish to study. There you will see a list of forms you need to complete the module as well as the student handbook.
I am unable to download the handbook or I get an error when trying to download the handbook?
You will need to download and install the latest version of Adobe Acrobat Reader. The handbooks have been saved in version 5 so if you have an older version of Acrobat Reader, you will get an error message once the file has been downloaded. You may get the latest version from Adobe.com. Once you have downloaded the installation file, you will need to install the player. For instructions, please refer to the download instructions on Adobe.com
I am unable to view the online study guide?
You will need to download and install the Authorware player. You may get this for free from Macromedia.com. Once you have downloaded the installation file, you will need to install the player. For instructions, please refer to the download instructions on Macromedia.com
I receive an error when trying to download the Authorware player.
The Authorware player is developed and provided for free from Marcromedia. At times, the Macromedia site may experience high volumes of traffic which can result in errors occurring in the download process of the player. If you are connected via modem, downloading of the player may take some time. Please be patient.
The Authorware player runs best in Internet Explorer Version 6. To check which version you have, open Internet Explorer > click on Help > About. The version number will appear in a pop up window. If you have version 6, you may click here to download the installation file. You will need to save this on your desktop and then once the download is complete, double click on it to install the player. NB: YOU MUST HAVE VERSION 6 OF INTERNET EXPLORER TO USE THIS INSTALLATION FILE. IT WILL NOT INSTALL THE PLAYER IN ANY OTHER BROWSER.
I have downloaded the Authorware Player however the online study guide still does not load?
If you have a firewall on your system or you have your security setting within your browser set too high then the study guide will not run. You should adjust your security settings and add http://www.fitnessindustryeducation.com to your list of trusted sites.
If the problem continues, clean out your internet cache (see below).
The Authorware player runs best in Internet Explorer Version 6. To check which version you have, open Internet Explorer > click on Help > About. The version number will appear in a pop up window. If you have version 6, you may click here to download the installation file. You will need to save this on your desktop and then once the download is complete, double click on it to install the player. NB: YOU MUST HAVE VERSION 6 OF INTERNET EXPLORER TO USE THIS INSTALLATION FILE. IT WILL NOT INSTALL THE PLAYER IN ANY OTHER BROWSER.
I get an "invalid file" error when trying to view the online study guide?
This error indicates you have downloaded an incompatible version of the Macromedia Authorware Player. You will need to return to the page within the Macromedia site and select the FULL Version for the browser and operating system you are using.
I get an error stating the "Xtras failed to download" when trying to view the online study guide?
This occurs when internet traffic is high and the request for the online study guide gets lost in cyber space. Click refresh to re-load the page.
This problem may also occur if you navigate away from the page or try to navigate through the study guide before the file finishes loading. Please be patient and wait for the entire file to download before navigating through the study guide. On a modem connection, this may take several minutes.
If this continues to occur, clean out your internet cache (see below) and then refresh the page.
I clicked the cancel button when the security dialog box appeared.
If you clicked the cancel button when the Authorware Security Dialog Box appeared, the movies and animations will no longer play. To correct the error, you will need to locate and delete the AWSHKWV.INI file from your system.
In Windows, click the start button > find or search > all files & folders > the enter AWSHKWV.INI in the search box. Once it has located the file, delete all instances from your hard drive. Then clean out your internet cache and reload the Authorware file.
How do I clean out my internet cache?
Open Internet Explorer > click on tools > internet options > general tab > delete files > OK > OK.
I am unable to view the videos on the web site?
You will need to download and install the Apple Quicktime Player. You may get this for free from Apple.com. Once you have downloaded the installation file, you will need to install the player. For instructions, please refer to the download instructions on Apple.com.
If the online study guide appears but the videos do not, make sure you have installed Apple Quicktime. Click here to view a sample movie. If this movie plays, then you have installed the Quicktime Player correctly. If you have installed the software correctly and the movies still do not appear in the online study guide, clean out your internet cache (see above). Then close your browser window and restart your computer. Log back into the web site and go to the study guide. Wait till the study guide loads completely before navigating through the pages. You may navigate directly to a movie using the menu button on the left side of the study guide.
If the problem continues, check your firewall settings. You may need to add http://www.fitnessindustryeducation.com to your list of trusted sites. Some network administrators however, may not be willing to do so. In this case, please contact tutor support for further assistance.
If the problem continues to occur, check the security settings in your web browser and or firewall. If these are set too high then the video file will not play.
The online study guide freezes when a video is loading?
Each video must download onto your system before it will play. The time will this takes will vary depending on your internet connection speed. Most videos are small in size and will only take approximately 1 minutes to download. If you are connected to the internet using modem, it may take several minutes.
The screen is blank when I click on the link to the worksheet?
You will need to download and install the flash player. You may get this for free from Macromedia.com. Once you have downloaded the installation file, you will need to install the player. For instructions, please refer to the download instructions on Macromedia.com.
If the problem continues to occur, you may need to check your security settings on Internet Explorer and/or your firewall. If these settings are too high the scripts required to run the worksheet will not be permitted to function. As the settings on different PC's are so different, you will need to contact Tutor Support for further assistance.
The worksheet does not open when I click on the link?
This usually occurs if you have a pop up blocker installed. NB: the latest version of Internet Explorer comes with a pop up blocker enabled. To access the worksheet, you will need to disable the pop up blocker.
If the problem continues to occur, you may need to check your security settings on Internet Explorer and/or your firewall. If these settings are too high the scripts required to run the worksheet will not be permitted to function. As the settings on different PC's are so different, you will need to contact Tutor Support for further assistance.
How do I know where I am going wrong on a worksheet?
You will need to contact a tutor via tutor support to get feedback on the worksheet you are studying. Once you have completed the module, you will have access to your own results, including the answers to all questions.
Why is my score always the same no matter what answers I put into the worksheet?
The system will only ever record and display your highest score to date i.e. you best result so far. If your score does not improve, this means you have not improved on your score. It will never show a lower score. You should therefore only ever answer the worksheets as best you can and never randomly select answers in an attempt to 'trick' the system into changing your score.
Half the worksheet is off the screen and I can't see all of the question.
The worksheets have been optimised for a minimum screen resolution of 1024 x 768. If you are unable to view the entire worksheet screen, you will need to increase your screen resolution. In Windows, click on Start > Control Panel > Display > Setting tab > adjust the screen resolution of 1024 x 768 > click ok.
What is the e-Classroom
The e-Classroom sessions are guided learning sessions led by a qualified tutor. They are conducted using internet conferencing software so all you need to participate is a PC connected to the internet. You do not need to go anywhere to participate. You can do so in your own home. Sessions are run daily on different topics based on specific sections of the course.
What is the cost of booking into an e-Classroom?
All e-Classroom sessions are free.
How can I book into an e-Classroom session?
Log into your student desktop and then click on e-Classroom Timetable in the menu bar at the top of the page. This will show you a current list of scheduled classes. Simply click on the session you wish to attend to book in. You will then see the list of classroom sessions which you have booked into appear on your student desktop.
Why may I not book into some e-Classroom sessions?
You must be currently studying the specific module in which the e-Classroom session covers, to book into it. As only the information about the specific topic are being discussed, it would not be worth your while if you were to book into a session which you were not studying.
